This policy statement has been created for E2E Editions / Ear to the Earth to disclose our policy regarding sales of photographic prints. Ear to the Earth is a program of Electronic Music Foundation (EMF), a not-for-profit 501(c)3 organization.
The following paragraphs state our policies as they relate to sales and shipping of photographic prints. Please look occasionally at this page as our policies may change from time to time.
All orders received by E2E Editions are reviewed, approved, entered, and shipped by individuals. All images are custom printed when ordered and charged at the time of shipping.
Satisfaction guarantee. All purchases are subject to the following satisfaction guarantee: If you are not pleased with your purchase, you may return it postpaid, in original condition, for credit or a full refund of the price paid. Please note that shipping charges are not refundable.
If you receive a damaged package, you must file a claim with the carrier that delivered the package.
Any errors in your order must be reported within 30 days of the shipping date or date of package delivery. If we can verify the error, we will provide you with an RMA for an exchange or credit at our discretion.
EMF does not provide for, cover the cost of, refund, or offer any other type of compensation for the shipping costs for returned merchandise. The customer is solely responsible for RMA shipping charges.
Contact us at eartotheearth [at] emf.org for RMA requests.
We use the United States Postal Service (USPS), UPS, and Fedex for shipping within North America. We use USPS Parcel Post Air, International Express Mail (EMS), Fedex, or UPS for international shipping. Our decisions as to which carrier to use are based on order size, value, destination, and which carrier in each specific case provides the most cost-effective and secure (insurable and/or trackable) method of shipment.
Customers may request specific carriers when the options are available for that area.
We will NOT ship by surface on international orders.
If an order is returned to us because the shipping address we were given is incorrect, we will either (1) refund the value of the products in the order, not incuding the shipping charge, or (2) re-ship the order to a new confirmed address with a new shipping charge.
EMF is not responsible for customs charges or delays in customs. If customs charges are a concern, we recommend that customers divide large orders into smaller orders spread out over several days to help reduce large customs charges.
Our contact information is included in all of our communications and otherwise available at www.eartotheearth.org. It is also stated as follows:
Ear to the Earth
Electronic Music Foundation
PO Box 8748
Albany, New York 12208
(888)749-9998 voice, toll-free within North America
eartotheearth [at] emf.org